Sr. Customer Success Manager (SaaS)

TL;DR

Sr. Customer Success Manager (SaaS): Managing post-sales activities for hirify.global's customers, focusing on strong relationship-building, product knowledge, and planning to drive value and retention. Focus on conducting business reviews, managing customer escalations, and aligning on common goals to achieve positive outcomes.

Location: Based in the Sydney, Australia office.

Company

hirify.global is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Lead post-sales activities through relationship-building, product knowledge, planning, and execution.
• Oversee customer adoption, training, and development of best practices to drive value and return on investment.
• Conduct business reviews and status calls to create alignment on goals, identify growth or risk opportunities, and communicate performance metrics.
• Maintain a deep understanding of solutions and discuss meaningful features for specific business needs.
• Manage customer escalations with urgency by documenting open issues and working cross-functionally toward resolution.

Requirements

• 8+ years of Customer Success experience at a SaaS company.
• Experience in the Telecommunications and Contact Center space (UcaaS/CcaaS).
• Experience interacting with and influencing C-level executives.
• Referenceable experience working with large Enterprise customers.
• Strong presentation, meeting facilitation, and written communication skills.
• Willingness to travel to customer locations.

Culture & Benefits

• Competitive benefits and perks.
• Robust training program to help you reach your full potential.
• Inclusive offices designed for collaboration and connection.
• Exceptional culture recognized as a certified Great Place to Work.