Client Program Manager

TL;DR

Client Program Manager: Owns strategic and key client accounts, combining program management expertise with client success leadership with an accent on the delivery of large-scale SaaS client programs while driving adoption, retention, and growth. Focus on coordinating cross-functional teams, managing complex initiatives, and maintaining strong client relationships to maximize value and impact.

Location: Hybrid role based in Calgary, Alberta, Canada, requiring three in-office days and two work-from-home days each week. Preference for candidates within a commutable distance of hirify.global’s Calgary office.

Company

hirify.global provides a SaaS platform connecting the world’s leading organizations with qualified suppliers, contractors, and vendors to improve supply chain risk and compliance globally.

What you will do

• Develop, implement, and maintain program initiatives aligned with organizational objectives.
• Oversee multiple projects and teams within strategic client programs, ensuring goals are met.
• Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.
• Drive adoption and expansion of hirify.global’s platform through proactive engagement and training.
• Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.
• Advocate for client needs internally, influencing process and product improvements.

Requirements

• 8 years of combined program management and client success experience in a SaaS environment.
• Proven ability to manage multiple programs and major enterprise accounts concurrently.
• Strong communication, leadership, and organizational skills.
• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
• Ability to travel minimum 10%.

Culture & Benefits

• Comprehensive benefits package, which includes health, dental, and vision insurance.
• 401(k) and PTO.
• Equal opportunity employer committed to diversity.