Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Manage client onboarding, relationship management, and customer success for a European SaaS provider specializing in electronic document exchange. With an accent on client onboarding, account management, and ensuring successful adoption of digital platforms. Focus on coordinating technical and product teams, driving customer satisfaction, and retention in a dynamic SaaS environment.

Location: Onsite in Barcelona, Spain

Company

hirify.global is a leading European provider of electronic document exchange solutions, specializing in e-invoicing, e-procurement, and B2B data integration.

What you will do

• Lead client onboarding from contract to operational go-live, coordinating technical and functional activities.
• Act as main contact for clients, building long-term trusted relationships and managing account satisfaction.
• Guide customers through platform configuration, integration, and usage with training and documentation.
• Identify upsell and cross-sell opportunities and manage renewals to support retention strategies.
• Proactively identify risks and coordinate incident resolution with support and technical teams.
• Collect customer feedback to contribute to continuous product and service improvement.

Requirements

• Fluency in English, Spanish, and Catalan (written and spoken) is mandatory.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Client-oriented mindset with ability to manage multiple clients and projects simultaneously.
• Comfortable working in a digital, SaaS-based environment.
• Entry-level position based in Barcelona, Spain.

Nice to have

• Knowledge or experience in electronic invoicing, electronic document exchange, or digital compliance.
• Experience with ERP systems such as SAP, Oracle, or Dynamics.
• Previous experience in SaaS environments and software-based customer management roles.
• Additional languages like German, French, and Dutch are valued.

Culture & Benefits

• Opportunity to work in a fast-growing international SaaS company.
• Exposure to European and global digital transformation projects.
• Collaborative, innovative, and supportive team culture.
• Professional growth and development opportunities.
• Competitive compensation package.
• Flexible working model depending on location and role scope.