Technical Customer Service Representative

TL;DR

Technical Customer Service Representative: Supporting hirify.global customers with dedicated, root, and VPS server products, as well as domains, email, and billing via phone, email, and chat. Focus on troubleshooting technical issues, educating customers, and recommending appropriate products and services.

Location: Hybrid in Philadelphia office

Company

hirify.global is a leading European digitalization partner providing cloud infrastructure, cloud services, and hosting services to small and medium-sized businesses globally.

What you will do

• Resolve technical customer issues related to dedicated, root, and VPS server products via phone, email, and chat.
• Assist customers with setting up and maintaining virtual servers.
• Troubleshoot a wide range of technical and billing concerns and educate customers about products and processes.
• Recommend and sell appropriate products and services based on customer needs.
• Manage workload efficiently to meet departmental goals for efficiency, productivity, customer satisfaction, and sales/revenue.

Requirements

• 1-2 years of customer service experience with an emphasis on technical support.
• Strong spoken and written English communication skills.
• Basic understanding of TCP/IP protocols (HTTP, DNS, FTP, SSH, RDP).
• Basic understanding of web hosting software such as IIS and Apache.
• High School Diploma or equivalent.

Nice to have

• Skills in the web hosting environment.
• Technical education in networking and IT infrastructure.

Culture & Benefits

• Work in open structures with a friendly working culture and flat hierarchies.
• Be part of a strong team that believes work and fun are compatible.
• Grow with a constantly expanding company.
• Work in an environment that values diversity and welcomes all applications regardless of protected statuses.