Principal Machine Learning Scientist (AI & Customer Experience)

TL;DR

Principal Machine Learning Scientist (AI & Customer Experience): Developing state-of-the-art machine learning algorithms and Generative AI solutions to enhance customer experience. Focus on predictive modeling and Generative AI to improve customer satisfaction and loyalty, lower cost-to-serve, and make travel more seamless for millions of customers and partners worldwide.

Location: United States, California, San Jose

Salary: $242,000.00 to $387,000.00

Company

hirify.global brands power global travel for everyone, everywhere.

What you will do

• Configure, maintain, and optimize storage and processing environments (cloud, on-premises, cluster management, etc.).
• Build production-grade data and machine learning pipelines that support batch and streaming applications.
• Perform applied research to consistently achieve desired solution performance and improve organizational capabilities.
• Design end-to-end models based on a detailed understanding of business requirements.
• Be a persuasive storyteller, using influencing techniques that build trust with teams and partners, and establish long-term relationships.
• Manage stakeholders with frequent communication and expectation management, meeting deadlines and minimizing surprises.

Requirements

• Bachelor's, Master's, or Ph.D. degree in a technical field or equivalent related professional experience.
• Expertise in more than one major ML programming language (Python, R, Scala, etc.) and familiarity with others.
• Experience leading large data science technical programs, delivering successful outcomes typically involving cross-functional teams of 10+.
• Expertise in configuring, maintaining, and optimizing storage and processing environments (cloud, on-premises, cluster management, etc.).
• In-depth understanding of all aspects of machine learning theory.
• Strong experience in application in an industrial setting and crafting robust solutions relatively quickly.

Nice to have

• Advanced experimental design (e.g., adaptive designs).
• Expert knowledge of HTML/CSS/JavaScript.
• Strong knowledge and experience in new and developed charting packages and libraries.

Culture & Benefits

• Full benefits package, including travel perks, generous time-off, parental leave, and a flexible work model.
• Wellness & travel reimbursement.
• Travel discounts.
• International Airlines Travel Agent (IATAN) membership.