AWS Connect Developer (AWS Connect)

TL;DR

AWS Connect Developer (AWS Connect): Designing, developing, and implementing solutions in AWS Connect and related AWS services for telephony workflow migration with an accent on contact flow configuration, queue management, and IVR design. Focus on integrating AWS Connect with external systems and APIs, and utilizing Node.js/TypeScript for Lambda development.

Company

hirify.global is a tech company focused on accelerating digital delivery and closing the digital skills gap for clients globally.

What you will do

• Design, develop, and implement solutions in AWS Connect and related AWS services.
• Migrate telephony workflows, data, and integrations from Virtutel to AWS Connect.
• Collaborate with team members to ensure successful delivery and integration with existing client systems.
• Develop and execute testing plans and provide technical documentation and support.

Requirements

• Hands-on experience with AWS Connect, including contact flow configuration, queue management, and IVR design.
• Strong proficiency in AWS services such as Lambda, S3, DynamoDB, SQS, and EventBridge.
• Experience integrating AWS Connect with external systems and APIs.
• Experience with enterprise telephony, contact center solutions, or similar migration projects.
• Proficient in Node.js and TypeScript for AWS Lambda development.
• Experience with infrastructure-as-code using Terraform.
• Ability to work effectively in a collaborative, agile team environment.
• Excellent problem-solving and communication skills.

Nice to have

• Knowledge of Virtutel telephony systems and migration processes.

Culture & Benefits

• Work for an equal opportunity employer that encourages applications from diverse backgrounds.
• Consideration for all flexible working arrangements, subject to role requirements.
• Support for reasonable adjustments to accommodate individual needs.
• Be part of a company focused on accelerating digital delivery and closing the digital skills gap.
• Opportunity to work with a growing company with offices across the UK, Europe, and the USA.