Customer Success Coordinator

TL;DR

Customer Success Coordinator: Providing operational management and support for customer programs, ensuring effective implementation of hirify.global solutions and driving adoption of sustainable procurement. Focus on maintaining customer relationships, resolving user issues, and contributing to internal process improvements.

Location: Mexico City. This is a hybrid model requiring 8 days per month in the office.

Company

hirify.global is a leading provider of business sustainability ratings, offering a purpose-driven digital SaaS solution to help companies scale sustainable procurement initiatives across their global supply chains.

What you will do

• Collaborate with Account Managers to implement hirify.global solutions for customers in the US, Canada, and LATAM.
• Manage customer-facing and non-customer-facing operational responsibilities, including platform demonstrations and trainings.
• Guide customer invitation of supplier rating assessments to drive product adoption and sustainability impact.
• Establish and maintain customer relationships, responding to requests and resolving user issues.
• Liaise between customers and hirify.global departments to solve challenges.
• Lead or contribute to internal and customer-focused projects for process formalization and standardization.

Requirements

• 0-2 years direct customer experience with large accounts in a fast-paced environment.
• Formal education in Supply Chain, Sustainability, or Business is preferred.
• Fluency in English, Spanish, and Portuguese (written and oral) required.
• Excellent Excel and data analytical skills.
• Ability to summarize data into insights for presentations.
• Computer literate (MS Office, Google Suite, Project management tools).
• Interest in working in an international and multicultural environment, passionate about sustainability.

Nice to have

• Knowledge of procurement systems or SaaS solutions is an asset but not mandatory.

Culture & Benefits

• Work from home allowances and flexible working hours.
• Wellness allowance and access to professional mental health support.
• Referral bonus policy and learning and development opportunities.
• Sustainability events, community involvement, and peer recognition program.
• Annual performance bonus and remote work from abroad policy.
• Internet and electricity bill allowance.
• Health care and life insurance after specified seniority.
• Hybrid work organization (from the office or from home).
• Additional day for community service when volunteering.
• Career Growth Management.