Homes Platform Customer Journey Manager (Fintech)

TL;DR

Homes Platform Customer Journey Manager (Fintech): Orchestrating and optimising end-to-end customer journeys for a financial services platform with an accent on product development, cross-functional integration, and customer experience. Focus on integrating disparate data, evaluating journey effectiveness, and coordinating cross-functional alignment.

Location: Hybrid, requiring at least two days per week onsite in Halifax or Leeds, United Kingdom.

Salary: £61,344 - £68,160

Company

hirify.global is an innovative financial services company shaping the future of finance and empowering its people.

What you will do

• Integrate insights and knowledge from disparate data, processes, and systems relevant to customer journeys.
• Lead on Customer Journey and process maps (e.g., Figma).
• Continually evaluate the effectiveness of the journey from customer, colleague, and business perspectives.
• Display a continuous improvement mindset to the journey.
• Coordinate cross-functional alignment on journeys.
• Understand cross-functional context and build alignment.

Requirements

• Skilled in leading end-to-end product delivery with a strong focus on customer needs and complex change management.
• Experience of customer journey mapping.
• Effective at cross-functional teamwork, conflict resolution, and consensus-building to drive outcomes.
• Strong problem-solving abilities and adept at translating customer insights into actionable product enhancements.
• Strong analytical skills and ability to interpret data to drive evidence-based decisions.
• Operate within robust control frameworks and communicate clearly with stakeholders at all levels.

Nice to have

• Financial Services and mortgage experience.

Culture & Benefits

• Commitment to diversity, equity, and inclusion, with an environment where everyone can thrive.
• Reasonable workplace adjustments for disabilities, including flexibility in office attendance, location, and working patterns.
• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.