Production Support Analyst

TL;DR

Production Support Analyst (System Engineering): Investigating production issues, managing user responses, and ensuring system availability based on SLAs. Focus on resolving production incidents under time constraints, supporting disaster recovery exercises, and maintaining application documentation.

Location: On-site in Singapore

Company

hirify.global is a digital engineering and modernization partner for enterprises and digital native companies, offering services including product engineering, cloud services, and cybersecurity.

What you will do

• Investigate production issues and respond based on severity SLAs.
• Manage user communications and log incident tickets.
• Follow up on defect and incident closure to meet KPIs.
• Ensure system availability per agreed SLAs.
• Support daily start-of-day (SOD) and end-of-day (EOD) execution.
• Provide support for annual Disaster Recovery (DR) exercises.

Requirements

• 2 years of experience.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
• Knowledge of 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
• Ability to resolve production incidents under strict time constraints.
• Enthusiastic, hardworking, proactive, and goal-oriented.
• Must work on-site

Nice to have

• Understanding and experience of ITIL methodology [service operation].

Culture & Benefits

• hirify.global hires professionals based solely on their skills and qualifications.
• Does not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.