Senior Amazon Connect Engineer (AWS)

TL;DR

Senior Amazon Connect Engineer (AWS): Designing, implementing, and leading enterprise-scale, cloud-based contact center solutions with an accent on technical architecture, integrations, and deployment of omnichannel customer experiences. Focus on solving complex customer and agent experience challenges, building serverless integrations, and implementing conversational AI capabilities.

Location: United States - Washington - Seattle

Salary: $184,500–$258,000

Company

hirify.global brands power global travel for everyone, everywhere, designing cutting-edge tech to make travel smoother and more memorable.

What you will do

• Serve as the primary Subject Matter Expert and technical lead for Amazon Connect implementations across the full lifecycle.
• Lead end-to-end architecture and design for IVR/voice workflows, omnichannel routing, and agent experiences.
• Design and build integrations between Amazon Connect/AWS and external systems (CRM, WFM, ERP, ticketing tools).
• Implement and manage serverless integrations, conversational AI capabilities (Amazon Lex, Polly, Contact Lens), and telephony design (SIP trunking, PSTN routing).
• Define and implement Infrastructure as Code (CloudFormation, CDK, Terraform) and CI/CD pipelines.
• Mentor engineering teams, provide technical reviews, approve configuration changes, and ensure test coverage.

Requirements

• 8+ years of professional experience in software/cloud engineering or contact center solutions.
• At least 3 years of hands-on, enterprise Amazon Connect experience (design, configuration, contact flows, routing).
• At least 3 years of enterprise experience with AWS services in production (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch, Kinesis, EventBridge).
• At least 2 years of enterprise experience with Telephony/VoIP (SIP trunking, PSTN routing) and WebRTC technologies.
• Strong programming skills in JavaScript/Node.js and/or Python for Lambda and integration development.
• Experience with Infrastructure as Code and CI/CD tooling.

Nice to have

• Experience working in large, distributed organizations and collaborating across multiple teams.
• Hands-on experience with Amazon Connect analytics and reporting.
• Background in coaching and mentoring engineers or leading small engineering teams.

Culture & Benefits

• Flexible work model with office presence.
• Comprehensive benefits package, including medical/dental/vision and an Employee Assistance Program.
• Exciting travel perks, generous time-off, and parental leave.
• Wellness & travel reimbursement, travel discounts, and IATAN membership.
• Commitment to an inclusive work environment with a diverse workforce.