Customer Experience and Product Operations Specialist

TL;DR

Customer Experience and Product Operations Specialist: Driving the optimization of customer support workflows, systems, and tools with an accent on efficiency and service quality. Focus on leading initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.

Location: Singapore

Company

hirify.global is a product company committed to providing immersive virtual world experiences and popular games like Genshin Impact and Honkai: Star Rail to players globally.

What you will do

• Drive the optimization of customer support workflows, systems, and tools.
• Collaborate closely with product, operations, and customer-facing teams.
• Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
• Own key operational projects from ideation to rollout, focusing on impact and execution.
• Act as a strong internal advocate for the customer, balancing experience with scalability.

Requirements

• 5+ years of experience in customer experience, operations, or related business functions.
• Proven track record of improving complex service operations or driving impactful projects across teams.
• Strong project management skills with a hands-on, get-things-done mentality.
• High learning agility, adaptability, and the ability to thrive under pressure in a fast-changing environment.

Nice to have

• Exposure to AI-based support tools, automation, or digital CX transformation.
• Background in tech, e-commerce, gaming, or other fast-paced sectors.

Culture & Benefits

• Committed to providing immersive virtual world experiences to players around the world.
• Devoted to fostering an enthusiastic and inclusive global community.
• Consistently exploring cutting-edge game development technologies.
• Believes diverse backgrounds are key to bringing concepts to life.
• An equal opportunity employer.