Igaming Operations Manager (Igaming)

TL;DR

Igaming Operations Manager (Igaming): Responsible for ensuring smooth daily operations, managing cross-team workflows, and maintaining service quality in the iGaming industry with an accent on process improvement and security standards. Focus on coordinating between product, compliance, payments, and regional teams to ensure a robust and scalable operational backbone.

Location: Onsite in our beautiful office in New Belgrade

Company

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry.

What you will do

• Oversee daily operations, ensuring seamless functionality across departments.
• Design, document, and continuously improve standard operating procedures for daily operational tasks.
• Oversee access rights and permission management in back-office tools, ensuring robust security and compliance with data protection standards.
• Implement and manage live dashboards, KPIs, and alerting systems to track SLA adherence, operational performance, and risk signals.
• Own the incident response process and coordinate cross-functional communication.
• Support regional operations teams by validating localization requirements and ensuring release readiness for specific markets.

Requirements

• 2+ years of experience in operations management, business operations, or service delivery in iGaming.
• Understanding of SLA/OLA management, incident handling, and process design.
• Ability to manage cross-functional stakeholders and complex workflows.
• Excellent organizational skills with meticulous attention to detail.
• Strong analytical mindset with experience in KPI dashboards, reporting, or performance tracking.
• Fluency in English (additional languages such as Spanish or Russian is a plus).

Nice to have

• Experience working with CRM operations, payment operations, or customer support environments.
• Hands-on experience with tools such as Jira, Confluence, BI dashboards, or similar platforms.

Culture & Benefits

• Competitive salary and constant encouragement for your efforts and contribution.
• Rapid growth.
• Private health insurance and Fit Pass for all.
• Work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule).
• Modern and comfy office with a spectacular view, free fruits, and snacks.
• Corporate events, team-building activities, and special vouchers for our people's birthdays.