Technical Customer Success Manager (SaaS)

TL;DR

Technical Customer Success Manager (SaaS): Driving customer success and deeper adoption of the hirify.global Platform by understanding customer needs and ensuring maximum value worldwide. Focus on defining business and technical objectives, acting as a strategic advisor, and collaborating cross-functionally to identify expansion opportunities and enhance product adoption.

Location: hirify.global embraces a hybrid work model across its global hubs, with Mondays, Tuesdays, and Thursdays set as in-office anchor days in San Francisco, California, USA.

Company

hirify.global is a product company building performance and error monitoring tools that help developers write better software faster.

What you will do

• Become a hirify.global product expert and support customers by understanding their needs to achieve their goals.
• Drive customer success and health through effective onboarding, adoption, value realization, and retention.
• Collaborate with customer key stakeholders to define and achieve business and technical objectives.
• Act as a trusted, strategic advisor to assigned customers, driving best practices, innovation, and long-term success.
• Partner closely with the sales team to identify and drive expansions and new opportunities.
• Advocate for customers internally, clearly communicating customer needs and prioritizing improvements.

Requirements

• Strong technical background combined with business skills is mandatory.
• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory.
• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Impressive executive presence and communication abilities.

Nice to have

• Past experience as a developer/devops.
• Extensive knowledge in application monitoring, Logs, Metrics, Traces.
• Passion for technology and being a part of a fast-growing SaaS company.

Culture & Benefits

• Hybrid work model with Mondays, Tuesdays, and Thursdays as in-office anchor days to encourage collaboration.
• Mission-driven to help developers write better software faster.
• Commitment to providing equal employment opportunities and building a diverse, inclusive team.
• Open-source company believing in accessible software and industry.