Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Administering device fleets and SaaS stacks, building automated systems, and serving as a technical escalation point with an accent on endpoint management, security policy enforcement, and SaaS administration. Focus on driving operational efficiency through automation and leveraging AI for internal productivity.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is the world's leading travel subscription platform, pioneering Prime for over 7.7 million members with a comprehensive multi-product travel offering powered by an industry-leading AI platform.

What you will do

• Execute technical configuration, patching, and security policy enforcement for company devices using Workspace ONE.
• Administer productivity suites like Google Workspace, Slack, Lucid, and GitHub.
• Implement and audit security policies across hybrid environments.
• Identify manual support patterns and implement automation or self-service solutions.
• Serve as an escalation point for the Service Desk, providing deep technical troubleshooting.
• Collaborate with Product and Business teams to integrate new digital tools.
• Leverage AI and automation to improve internal productivity and quality of service.

Requirements

• 3+ years in SaaS administration (Google Workspace/Slack) and MDM (Workspace ONE preferred).
• Proficiency in configuring and securing macOS and Windows.
• Ability to align daily technical tasks with digital transformation vision.
• Experience working with KPIs and SLAs for high-quality service delivery.
• Proven ability to manage tools across on-premises and cloud infrastructures.
• English language proficiency (B2).

Nice to have

• Experience with Applied AI Tools (GitHub Copilot, ChatGPT).
• Curiosity to explore and integrate emerging AI-driven solutions.
• Ability to leverage AI tools for debugging and streamlining development.
• Adaptability to new AI features and capabilities.
• Experience or interest in collaborating with AI tools as "pair programmers".

Culture & Benefits

• Competitive salary and benefits, including Prime Plus membership and performance-based bonuses.
• Flexible benefits, birthday day off, discounts, and premium equipment with device ownership.
• Access to Coursera, soft skills workshops, tech training, and leadership development.
• Personalised career paths and internal mobility opportunities.
• Hybrid home-office model focused on outcome for work-personal life balance.
• After-work events, sports, music communities, no dress code, free fruit, coffee, and tea.
• Dynamic and agile environment fostering innovation, risk-taking, and high performance.