Technical Support Engineer (Gaming)

TL;DR

Technical Support Engineer (Gaming): Providing 3rd line technical support for a complex online casino Gaming System with an accent on fixing challenging issues, system configurations, and provider communication. Focus on leveraging backend and frontend engineering knowledge to ensure system stability and an exciting user experience across multiple brands.

Location: Hybrid in Malaga, Spain, with up to 10 days per year working remotely from abroad.

Company

hirify.global is a prominent iGaming company focused on online casino Game Play and Game Discovery across multiple brands and markets, aiming to offer industry-leading gaming products.

What you will do

• Learn the Gaming System and its underlying business model/processes.
• Provide high quality 3rd line Technical Support for the Gaming System to customer support, central gaming teams, partners, and engineers.
• Participate in regular configurations of the Gaming System.
• Communicate with providers and business to clarify operational requirements and conditions.
• Contribute to preparing the platform for containerization and increasing scalability.

Requirements

• Expertise in technical support, specifically 3rd line support to resolve complex product issues.
• Knowledge across backend engineering, including C# .NET, microservices, and cloud-based development.
• Frontend engineering skills, particularly with HTML, CSS, JavaScript, TypeScript, and micro-frontend architecture.
• Experience working with QA Engineers and understanding manual and automation testing.
• Understanding of Agile and Scrum methodologies.

Culture & Benefits

• 25 working days of paid vacation.
• Private health and life insurance.
• Flexible compensation package for transport, meals, and more.
• Hybrid work policy, combining office and home work.
• Up to 10 days per year working remotely from abroad.
• €300 yearly wellness allowance.
• Access to office perks and a referral program.
• Intensive summer schedule in August for extra flexibility.