AI Success Engineer

TL;DR

AI Success Engineer (AI): Guides global organizations in adopting hirify.global's cutting-edge AI, from initial deployment to enterprise-scale use with an accent on technical integration, workflow transformation, and driving measurable business value. Focus on strategic AI applications and platform optimization to ensure successful production deployments and tangible business impact.

Location: This role is based in Singapore

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Lead technical relationships for post-sale customers, acting as a trusted advisor on deployment, adoption, and value realization.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Conduct technical enablement and configuration sessions, identifying and validating use cases by embedding with customer teams.
• Lead account level coordination across multiple workstreams and build strong relationships with executive and technical stakeholders.
• Translate customer objectives into actionable adoption roadmaps with clear sequencing, milestones, and KPIs.
• Partner with Solutions Architecture, Product, Engineering and Research to surface customer feedback and technical blockers.

Requirements

• 8+ years of experience in technical customer-facing roles (e.g., technical account management, GenAI consulting, solutions architecture, technical delivery leadership).
• Deep, hands-on knowledge of hirify.global product capabilities, APIs, SDKs, connectors, and common integration patterns.
• Ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
• Excellent project and program management instincts to lead multi-workstream initiatives with clarity and structure.
• Comfortable embedding with customer teams to map workflows, identify requirements, and diagnose adoption challenges.
• Ability to serve as a thought partner for C-level stakeholders while engaging deeply with technical teams.

Culture & Benefits

• Dedicated to ensuring general-purpose artificial intelligence benefits all of humanity.
• Committed to pushing the boundaries of AI capabilities and safely deploying them to the world.
• Values diverse perspectives, voices, and experiences to achieve its mission.
• Committed to providing reasonable accommodations to applicants with disabilities.
• Opportunity to shape the future of technology by working on impactful AI systems and products.