Product Manager Call Quality (AI)

TL;DR

Product Manager Call Quality (AI): Driving the long-term vision and strategy for world-class voice reliability and media performance across all networks, devices, and regions with an accent on real-time quality monitoring, post-call diagnostics, and proactive issue detection. Focus on leveraging product analytics, voice quality metrics, and telemetry data to improve core media KPIs and reduce support volume.

Location: Remote from Portugal

Company

hirify.global is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide, redefining customer communications by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

What you will do

• Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy.
• Lead an engineering squad focused on media infrastructure, diagnostics, and real-time monitoring systems.
• Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities.
• Own product aspects impacting call performance, including real-time quality monitoring and post-call diagnostics.
• Partner with Platform, Infrastructure, and CX leadership to align on reliability initiatives.
• Drive product-led improvements to reduce support volume and enable user self-diagnosis.

Requirements

• 5+ years of Product Management experience with a strong track record of using analytics to drive outcomes.
• Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking).
• Successfully led the delivery of multiple complex, cross-functional product initiatives.
• Empathetic leadership to align engineering, CX, data, and leadership around a clear roadmap.
• Ability to think clearly, communicate with precision, and break down technically complex problems.
• Fluent in English.

Nice to have

• Spanish, Portuguese or French language skills are a plus.

Culture & Benefits

• Key moment to join hirify.global for growth and opportunities.
• Emphasis on work-life balance and people-centric values.
• Fast-learning environment with an entrepreneurial and strong team spirit.
• Cosmopolite and multi-cultural mindset with 45+ Nationalities.
• Competitive salary package and benefits.