Service Manager

TL;DR

Service Manager: Managing multiple complex services and acting as a bridge between internal teams and clients, ensuring successful delivery of pre-configured development environments and post-go-live project support with an accent on client expectation management, financial responsibility, and team coordination. Focus on resolving conflicts, defining priorities, and ensuring successful project deployments under Kanban methodology.

Location: Onsite in Manila

Company

hirify.global is a product company that delivers software solutions.

What you will do

• Manage multiple complex services and act as a bridge between hirify.global internal teams and clients.
• Ensure the successful delivery of pre-configured dev environments with deployed product components and support projects post-go-live.
• Discuss requirements and timelines with the Customer Success team, manage client expectations, and address possible issues.
• Conduct kick-off, handover, weekly planning, daily standup (Kanban), and retrospection meetings, communicating status and progress.
• Handle escalations and conflicts, define priorities, and assign tasks to team members.
• Manage the financial aspect of the service, ensuring team and service billability.

Requirements

• Experience being a client-facing Service Manager in Software Engineering.
• Basic knowledge of cloud computing, CI/CD, and quality assurance processes in software development.
• Great leadership skills, ready to act as a Team Lead.
• Ability to resolve conflicts and manage priorities.
• Extraordinary organizational skills, assertiveness, and self-confidence.
• Fast decision-making capability.