Senior Manager, Service Delivery (FinTech)

TL;DR

Senior Manager, Service Delivery (Fintech): Leading and developing service delivery teams in Configuration & Testing Services for financial technology clients, with an accent on agile people management and operational excellence. Focus on fostering a high-engagement environment, optimizing organizational structures, and ensuring high-quality service deliveries.

Location: Manila. This is a hybrid working arrangement, requiring 2 days a week in the office.

Company

hirify.global is a leading FinTech company, recognized as a WealthTech100 company, focused on the evolution of financial technology.

What you will do

• Act as a servant leader, role model, and Lean-Agile coach to Agile Service Delivery Teams, fostering a transparent and psychologically safe working environment.
• Drive employee growth through professional development frameworks and support high engagement.
• Manage recruitment, onboarding, and offboarding of employees, collaborating with Agile Team Leaders for optimal resource planning and allocation.
• Provide input for organizational structure, job requirements, and headcount, and participate in defining compensation and benefits.
• Share responsibility for project delivery, coordination, escalations, and removing impediments.
• Apply system and design thinking to optimize organizational structure, processes, and operational framework in collaboration with European Delivery Centers.

Requirements

• Proven experience in similar service delivery positions, particularly with scaled agile frameworks.
• Experience leading teams and working in a complex matrix organization.
• Ability to build and maintain trust within teams and stakeholders, including conflict mediation.
• Functional, technical, or project management experience.
• Structured, well-organized with a focus on details.
• Must be able to work APAC shift hours.
• Required to work 2 days a week in the office in Manila.
• Application must be submitted in English.

Culture & Benefits

• Values-driven organization (caring, customer success-driven, collaborative, curious, courageous) with a focus on people development and client success.
• Cultivates an inclusive, collaborative, and psychologically safe workplace where team members feel heard, valued, and empowered.
• Offers flexible working hours and a hybrid workplace model (2 days in office, remote on other days).
• Provides IP sprints (3 weeks per quarter) for skill development and contributions to company development.
• Personalized approach to professional development to support individual career directions.