Salesforce Administrator

TL;DR

Salesforce Administrator: Building and maintaining a Salesforce environment with an accent on declarative tools and support for operational IT systems. Focus on architecting, configuring Service Cloud features, Einstein AI, and Data Cloud administration.

Location: Hybrid - 3 days a week on site in Manchester, UK, 2 days remote

Salary: £40,000

Company

hirify.global is an award-winning investment platform, the UK’s number one flat-fee investment platform, with over 500,000 customers.

What you will do

• Manage user provisioning, roles, profiles, permission sets, and SSO policies.
• Configure Service Cloud features including Case management, Omni‑Channel routing, and Knowledge.
• Implement Service Cloud Voice with telephony integration and call routing.
• Build and maintain declarative automation (Flows, Approvals), Lightning pages, and dynamic forms.
• Configure Einstein Bots, Einstein Case Classification, and Next Best Action.
• Deploy Agentforce capabilities and monitor AI model performance and compliance.
• Configure Data Streams, DMOs, identity resolution, and calculated insights for Data Cloud.
• Implement least‑privilege access, encryption, and audit controls for security.
• Support regulatory audits (GDPR, FCA, SOX) and maintain compliance evidence.

Requirements

• Strong Salesforce Administration experience, particularly Service Cloud expertise.
• Hands‑on experience with Service Cloud Voice, Einstein AI features, and Agentforce.
• Familiarity with Data Cloud and OwnBackup.
• Strong skills in Flows, Lightning App Builder, reports/dashboards, and AI configuration.

Nice to have

• Experience with Einstein Bots, Next Best Action, and AI model tuning.
• Familiarity with Agentforce roadmap.
• Salesforce Administrator, Service Cloud Consultant, Data Cloud Consultant, Einstein AI, or OwnBackup certifications.
• Familiarity with Splunk for monitoring, logging, and operational analytics.
• Knowledge of compliance frameworks (GDPR, FCA, SOX).

Culture & Benefits

• Group Personal Pension Plan (8% employer contribution, 4% employee contribution).
• Life Assurance and Group Income Protection.
• Private Medical Insurance provided by Bupa.
• 25 Days Annual Leave, plus bank holidays.
• Staff Discounts on investment products.
• Personal & Well-being Fund to support physical and mental wellness.
• Retail Discounts and Voluntary Flexible Benefits.
• Committed to treating all applicants fairly and making reasonable adjustments for disabled applicants.