Support Enablement Engineer Intern (AI)

TL;DR

Support Enablement Engineer Intern (AI): Executing and implementing AI-driven enablement initiatives to transform customer support at scale with an accent on operationalizing AI capabilities, automating support workflows, and strengthening support systems. Focus on designing, testing, and deploying AI-powered workflows and analyzing data for automation opportunities.

Location: Remote within Canada, specifically from Alberta, British Columbia, Ontario, and Saskatchewan.

Salary: $4,000–$4,500 CAD per month

Company

hirify.global is a global company shaping the future of work through its Virtual First model, offering a living lab for innovative work practices and enterprise-level opportunities.

What you will do

• Execute and roll out AI-driven enablement initiatives across Customer Experience (CX) support workflows.
• Assist in designing, testing, and deploying AI-powered workflows.
• Monitor and troubleshoot CX tools and AI integrations, ensuring system reliability.
• Analyze support and operational data to identify opportunities for AI-driven automation.
• Collaborate with cross-functional partners to align AI solutions with customer support needs.
• Develop and deploy automation scripts, configurations, or integrations for AI enablement.

Requirements

• Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related technical field, with an expected graduation date in 2027.
• Demonstrated interest and hands-on experience through coursework or projects with AI, APIs, system integrations, or workflow automation concepts.
• Foundational familiarity with AI-enabled systems or tools used to support operational workflows.
• Experience with at least one programming or scripting language (e.g., Python, JavaScript) and comfort in a development environment.
• Analytical mindset with the ability to interpret data and translate insights into practical improvements.
• Ability to work independently on well-scoped tasks while collaborating effectively in a virtual team environment.

Nice to have

• Exposure to Customer Experience (CX) or support operations, including hands-on experience with support tooling.
• Experience building or configuring automation, including scripts or low-code/no-code workflows.
• Familiarity with data analysis or visualization using tools such as dashboards, spreadsheets, or SQL.
• Experience collaborating cross-functionally with technical and non-technical partners.
• Demonstrated interest in applied AI enablement, including experimentation with AI tools or LLMs.
• Hands-on experience with modern AI technologies and workflows, such as LLMs (ChatGPT, Claude, Gemini) and automation platforms.

Culture & Benefits

• Virtual First work culture with opportunities to connect virtually and in-person.
• Flexible PTO/Paid Time Off, paid holidays, and Volunteer Time Off.
• Perks Allowance to be used on wellness, learning and development, or groceries.
• Medical, Dental, and Vision coverage.
• Mental health and wellness benefits.
• Monthly Internet Allowance and Intern Social Stipend.
• Annual Emerging Talent Summit with travel and hotel accommodations provided.