Forward Deployment Engineer (AI)

TL;DR

Forward Deployment Engineer (AI): Embedding within strategic customer accounts to translate complex business challenges into production-ready, high-impact Agentic AI systems, driving business outcomes. Focus on guiding customers on production-grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems to bring AI to life.

Location: Anywhere, US

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.
• Partner with Sales, Sales Engineers, Professional Services and Customer Success teams as the deep technical authority.
• Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field.
• Navigate complex enterprise infrastructure to integrate our platform and guide customers on Agentic bot builds and integration.
• Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to customer's unique data, domain, and security requirements.

Requirements

• 4+ years of experience in a customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.
• Deep expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.
• Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.
• Unrivaled Business Acumen.
• Ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans.
• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer.

Nice to have

• Telephony stack knowledge (WebRTC, SIP, SBCs).
• Experience deploying chatbots or voice bots at >10K daily conversations.
• Contributions to open‑source AI agent frameworks.

Culture & Benefits

• Collaborative team environment focused on making customers and their employees wildly successful.
• Continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills.
• Competitive benefits and perks, alongside a robust training program.
• Inclusive offices designed to cultivate collaboration and connection.
• Exceptional culture recognized as a certified Great Place to Work.