Senior Program Manager (Fintech)

TL;DR

Senior Program Manager (Fintech): Leading the sponsor bank partnership and program for Cash App Card and Square Banking deposit products with an accent on program performance, partner satisfaction, and partnership health. Focus on optimizing program execution, ensuring compliance, and driving continuous improvement with AI-enabled efficiencies.

Location: Must be based in the US

Salary: $153,000—$270,000 USD

Company

hirify.global is one company built from many hirify.globals, all united by the same purpose of economic empowerment.

What you will do

• Own the bank program and outcomes, serving as the single-threaded leader for the sponsor bank relationship.
• Design and implement program governance, including RACI, intake processes, and cadenced forums.
• Ensure bank notifications and approvals for incidents and program changes, coordinating remediation and approvals.
• Develop and own program-critical KRIs/KPIs, continuously monitoring and reporting.
• Identify systemic issues and inefficiencies, implement workflow changes, and drive a culture of continuous improvement.
• Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking with human-in-the-loop guardrails to improve program operations, decision-making, and efficiency.

Requirements

• 8+ Years experience in issuing payment cards
• Experience of credit card, prepaid and debit cards
• Proven experience in account management in the fintech ecosystem
• Proven experience working cross functionally with Product, Compliance, Legal, First Line Risk and external partners
• Strong analytical apptitude with the ability to identify trends, diagnose issues, and recommend data-driven solutions
• Experience leading complex, cross-functional projects from initiation to completion

Culture & Benefits

• Every benefit is designed with one goal: empowering you to do the best work of your career while building the life you want.
• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
• hirify.global takes a market-based approach to pay, and pay may vary depending on your location.
• We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.
• hirify.global is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.
• We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.