Customer Success Manager

TL;DR

Customer Success Manager (B2B): Managing the full customer lifecycle from pilot kickoff through implementation, adoption, and renewal. Focus on ensuring timelines are met and customers realize immediate value from the platform.

Location: On-site in San Francisco

Company

hirify.global is building voice agents that transform the chaotic freight booking process into a modern, intelligent marketplace.

What you will do

• Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
• Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from the platform.
• Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
• Build the CS foundation by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
• Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features.
• Learn from others and teach those around you.

Requirements

• Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment.
• A "builder" mindset: excited to work on 0-1 projects like building playbooks and defining processes.
• Technical aptitude: comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers.
• A healthy appreciation for hard problems —transforming a massive, complex industry and we’re just getting started.

Culture & Benefits

• Top tier cash and equity compensation —we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
• Competitive medical, dental, and vision benefits.
• Fully covered lunches and dinners.
• The opportunity to learn quickly, grow fast, and be rewarded for your contributions.

Hiring process

• 45 minute intro call to discuss your experience, goals, and motivations.
• 45-min interview with a team member to discuss customer success and collaboration approaches.
• Case study or presentation to see how you approach customer challenges.
• Paid onsite work trial to assess working styles and team fit.