Client Service Associate (Fintech)

TL;DR

Client Service Associate (Fintech): Supporting entrepreneurs and their finance teams by providing timely assistance over live chat, phone, and email with an accent on resolving technical issues and complex service questions. Focus on independent work during late evening hours, demonstrating good judgment and strong communication skills.

Location: This is an in-office position based out of our downtown Salt Lake City office. The schedule for this role will be Sunday to Thursday from 2pm to 11:00pm (MDT) with initial training taking place onsite from 9:00am to 5:00pm (MDT) for the first few weeks of onboarding. Schedule is subject to change.

Salary: $58,000-65,000

Company

hirify.global is the modern banking platform built for startups.

What you will do

• Address and resolve standard customer issues via chat, phone, and email during late evening shifts.
• Document common client issues and resolutions to help build the knowledge base for the team.
• Gather client feedback to help identify potential service improvements.
• Effectively document and communicate ongoing issues to the day team for follow-up when needed.
• Follow established protocols and procedures for client service delivery.

Requirements

• 2+ years of experience in customer service, specific financial services or startup exposure preferred.
• Self-motivated with the ability to work independently during late evening hours with minimal supervision.
• Good judgment and decision-making skills when handling cases solo.
• Strong communication skills with the ability to explain complex concepts clearly to clients.
• Basic understanding of finance concepts: banking, credit cards, and accounting principles.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Bachelor's degree preferred.

Culture & Benefits

• Our people are our most valuable asset.
• Diversity is a core value at hirify.global.
• We’re passionate about building and sustaining an inclusive and equitable environment.
• We welcome all qualified applications and support each of our hirify.global’ers with ongoing professional growth opportunities.