Senior Product Specialist (SaaS Implementation and Onboarding)

TL;DR

Senior Product Specialist (SaaS Implementation and Onboarding): Leading customer onboarding and driving product adoption for hirify.global's AI product suite, ensuring seamless integration and measurable value for clients. Focus on translating customer feedback into actionable product recommendations and demonstrating ROI through proactive product usage monitoring.

Location: Based in Costa Rica. Open to travel to customer locations when required.

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios globally.

What you will do

• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with AI products.
• Conduct customer-focused sessions, demos, and recommend best practices.
• Act as a trusted advisor, helping customers integrate AI solutions into business workflows.
• Monitor product usage, identify opportunities to increase adoption, and define success metrics to demonstrate ROI.
• Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
• Track and analyze customer health, adoption, and engagement metrics, providing regular reports and business reviews.

Requirements

• 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, Solutions Architect, or Business Consultant role.
• Strong understanding of customer onboarding, engagement, and adoption frameworks.
• Demonstrated experience in stakeholder management across diverse customer and internal groups.
• Proficiency in analyzing product usage data and presenting actionable insights.
• Prior hands-on exposure to AI or data-driven products is required.
• Strong verbal and written communication skills, especially in requirements and solution documentation.
• Ability to manage and work across multiple projects; experience working with remote teams across different time zones.
• Strong ability to demo/train and deliver excellent customer presentations.
• Good understanding of MS Office, JIRA, and Confluence applications.
• Based in Costa Rica.
• English: B2 required.

Culture & Benefits

• Be part of an innovative company revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of hirify.global’s platform.
• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions, including family benefit awareness initiatives.
• Regular social activities and opportunities to give back through social work and community initiatives.