Lead Customer Success

TL;DR

Lead Customer Success: Building and optimizing value-based customer relationships and processes to ensure high user adoption of hirify.global's software solution with an accent on strategic client interaction and product feedback. Focus on managing large, complex accounts, building C-level relationships, and implementing best practices for customer success.

Location: Onsite in Costa Rica

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios globally.

What you will do

• Build value-based customer relationships.
• Gather intelligent product feedback and recommendations.
• Develop customer-focused processes for ensuring success.
• Apply domain expertise to strategic engagements.
• Ensure high user adoption of the customer success management application.
• Implement best practices to improve customer success and ensure smooth onboarding.

Requirements

• 8+ years of overall experience in dealing with customers.
• Ability to understand, articulate, and manage customer expectations.
• Experience dealing with large, complex accounts and building C-level relationships.
• Must be open to travel to customer locations on short notice, when required.
• 4-year degree in engineering or equivalent.

Nice to have

• PMP certification.
• Knowledge of enterprise implementations, professional services, and support processes.

Culture & Benefits

• Be part of an innovative company revolutionizing the wellness and beauty industry.
• Work with a dynamic, diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape global success.
• Attractive compensation.