Account Manager

TL;DR

Account Manager: Strategically developing client relationships and driving revenue retention and growth for a portfolio of 150+ customers with an accent on up- and cross-sell opportunities, effective collaboration with internal partners, and connecting client use cases to solution offerings. Focus on building and retaining customer relationships, improving service, and ensuring accurate sales forecasting.

Location: Onsite in Cairo, Egypt (EGY- Cairo-Oilibya Building, Plot 187- 90th North St). This role requires working from the office for onboarding and on a regular basis as part of a hybrid model.

Company

hirify.global is a leading global financial markets infrastructure and data provider, empowering economies and enabling customers to create sustainable growth.

What you will do

• Strategically develop and retain client relationships for a portfolio of 150+ customers in EMEA.
• Drive revenue growth through identifying up- and cross-sell opportunities.
• Collaborate effectively with Customer Success Managers, Proposition Sales Specialists, and other internal partners.
• Connect client use cases to hirify.global's solution offerings and act as the client's go-to person.
• Drive product migrations and projects focused on service improvement.
• Log efforts and results to ensure accurate sales and cancel forecasting.

Requirements

• Fluency in English and Arabic to support clients from different regions.
• Relevant work experience or a strong sense for account management, sales, marketing, or similar relationship-based roles.
• Good understanding of or strong curiosity about the financial services industry.
• Outstanding communication skills, both verbal and written.
• Ability to spot customer trends and strategies.
• Strong sense of accountability and ability to prioritize tasks.

Culture & Benefits

• Work within a global, diverse, and inclusive company with a 300-year heritage and 25,000 people.
• Access to a 90-Day Sales On-Boarding Program and various e-learning and workshop opportunities.
• Benefit from Quarterly Connects for goal and objective achievement and professional development.
• Enjoy a hybrid working model promoting wellbeing, including private medical healthcare and mental health support.
• Opportunity to participate in 2 Volunteer Days a year and Matched Fundraising.