Chief Customer Officer

TL;DR

Chief Customer Officer: Responsible for the end-to-end strategy and performance of customer-facing support and safety services, including CX Contact Centers and 24/7 Monitoring Services. Focus on balancing customer trust, operational excellence, safety, and financial discipline while preparing the organization for growth, digital transformation, and AI-enabled service delivery.

Location: Remote (USA)

Salary: $350,000–$375,000 annually

Company

hirify.global is a high-tech home security company dedicated to protecting homes and building a culture of collaboration and innovation.

What you will do

• Lead and develop senior executive leaders in customer support, loyalty, sales operations, alarm monitoring, and emergency response operations.
• Set and execute a multi-year enterprise strategy for support and monitoring aligned to company growth, brand promise, and customer trust.
• Ensure best-in-class performance across high-volume, distributed, and 24/7 service environments, including service levels, quality, and regulatory compliance.
• Provide executive oversight of functions enabling operational success, such as Workforce Management, Quality & Performance, and Learning & Development.
• Partner with Technology, Product, and AI leaders to advance automation, virtual agents, intelligent routing, and predictive systems to improve efficiency and customer outcomes.
• Own vendor strategy, site strategy, and partner governance, including negotiation and performance management.

Requirements

• 12+ years leading senior executives in large-scale, complex service or safety-critical operations (contact centers, monitoring centers, emergency response, or similar).
• Demonstrated success operating at enterprise scale, serving millions of customers or transactions with a strong focus on end-to-end customer experience.
• Deep expertise in service enablement functions (WFM, QA, L&D, analytics) and how they drive operational outcomes.
• Strong track record partnering with Technology and AI leaders to modernize service delivery through automation and intelligent systems.
• Advanced strategic, financial, and operational judgment with the ability to influence executive peers and senior stakeholders.
• Calm, decisive leadership style suited to high-stakes, high-visibility environments where safety, trust, and performance are paramount.

Culture & Benefits

• A mission- and values-driven culture focused on customer obsession, aiming high, no ego, one team, lifting as we climb, and being lean & nimble.
• A comprehensive total rewards package supporting wellness and providing security for hirify.globalrs and their families.
• Free hirify.global system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor, and develop.
• Commitment to fair and equitable pay practices, as well as pay transparency.