Senior Manager, Site Reliability Engineering (SRE)

TL;DR

Senior Manager, Site Reliability Engineering (SRE): Leading the SRE organization to deliver reliable, scalable, and resilient platforms and services with an accent on owning strategy, implementation, and continuous improvement of a unified observability platform. Focus on driving practices around SLIs, SLOs, SLAs, Error Budgets, incident management, and automation while ensuring close collaboration across teams.

Location: Office Location or Remote - USA

Salary: $143,000 - $191,000 plus bonus

Company

hirify.global is a healthcare business and data automation company that empowers healthcare organizations to enable better patient care and maximize industry savings using its cloud-based supply chain technology exchange platform, solutions, analytics, and services.

What you will do

• Hire, lead, and mentor a high-performing SRE team across geographies.
• Define and execute the SRE vision, roadmap, and strategy in alignment with business and engineering objectives.
• Build and manage a unified observability platform leveraging tools such as New Relic, Datadog, CloudWatch, Prometheus, Grafana, Graylog, and OpenTelemetry.
• Define and manage SLIs, SLOs, SLAs, and Error Budgets across services.
• Lead major incident response, coordinating communications with executives and stakeholders.
• Collaborate with Engineering, Product, Security, Cloud, and DevOps teams to embed SRE practices.

Requirements

• 12+ years of experience in SRE, Operations, or Infrastructure Engineering, with 5+ years in leadership roles.
• Proven expertise in unified observability, monitoring, and alerting across infrastructure, applications, APM, and databases.
• Strong knowledge of observability tools including New Relic, Datadog, Prometheus, Grafana, Graylog, CloudWatch, OpenTelemetry, and SolarWinds.
• Hands-on experience with incident response, RCA, MTTR/MTTD reduction, and on-call management.
• Deep understanding of SLIs, SLOs, SLAs, and Error Budgets.
• Strong AWS experience (EC2, ECS, EKS, networking, scaling groups) and hands-on experience with Docker and Kubernetes.
• Proficiency in Python, Java, C#, and shell scripting for automation.
• Strong leadership, stakeholder management, and communication skills.

Nice to have

• Experience in large-scale SaaS or product-driven environments.
• Hands-on experience with databases: MongoDB, Elasticsearch, SQL Server, Oracle.
• Experience with chaos engineering, resiliency testing, and disaster recovery planning.
• Certifications: AWS Solutions Architect / DevOps Engineer, CKAD/CKA.
• Experience managing global SRE teams across time zones.

Culture & Benefits

• Establish a healthy 24x7 on-call model while promoting team well-being.
• Drive a blameless culture through structured postmortems and RCA follow-up actions.
• Health, vision, and dental insurance.
• Accident and life insurance.
• 401k matching.
• Paid-time off and education reimbursement.