Manager, Site Reliability Engineering And Incident Management

TL;DR

Manager, Site Reliability Engineering and Incident Management (DevOps): Manages Site Reliability Engineering and external incident response for production operations with an accent on gaining a deep understanding of systems, architecture, support and observability tooling. Focus on engaging in incident escalations 24x7 and seeking answers from subject matter experts.

Location: East Coast (US)

Salary: $118,000 ‒ $160,000 Annually

Company

hirify.global is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses.

What you will do

• Lead and mentor a team of SREs and Incident Managers, fostering a culture of reliability and continuous improvement.
• Oversee the incident response process for outages and service disruptions, ensuring timely detection, escalation, and resolution.
• Drive post-incident reviews (PIRs) and root cause analysis, implementing improvements to prevent recurrence.
• Mature and enforce best practices for incident response and runbooks.
• Automate operational tasks to reduce toil and improve efficiency.
• Maintain observability tools (monitoring, alerting, logging).

Requirements

• 7+ years in SRE, DevOps, or Infrastructure roles.
• 3+ years in Incident Management leadership.
• Deep understanding of reliability, scalability, and performance optimization.
• Multi-cloud expertise in AWS, Azure, or GCP.
• Understanding of DNS, load balancing, firewalls, and compliance frameworks.
• Knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.).

Nice to have

• Dental industry knowledge.
• Experience working in B2B SaaS companies.
• Experience with cloud containers, specifically Kubernetes.

Culture & Benefits

• Medical, dental and vision insurance.
• Health Savings Account and Flexible Spending Accounts.
• 401(k) and 401(k) match.
• FTO or Vacation and Sick Time.
• Employee Well-Being program.
• 11 paid holidays.