Sr. Fullstack Software Engineer (Contact Center Analytics)

TL;DR

Sr. Fullstack Software Engineer (Contact Center Analytics): Building high-quality web and desktop-native applications using modern frontend and backend technologies with an accent on architectural decisions and code quality. Focus on mentoring junior engineers and collaborating with cross-functional partners to improve team efficiency and system stability.

Location: Vancouver, Canada Office.

Salary: $162,950 - $185,683 CAD

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications.
• Write clean, modular, and maintainable code using best practices along with unit & integration tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Take on production on-call activities to support and resolve issues arising from QA and customers.
• Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Requirements

• 8+ years of professional experience in Full-Stack Software Engineering, including 2+ years in a Senior or Lead capacity.
• Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures.
• Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures.
• Proficiency with both SQL and NoSQL databases.
• Experience building reusable and modular components for both frontend and backend.
• Strong debugging and troubleshooting skills.

Culture & Benefits

• Competitive benefits and perks, alongside a robust training program.
• Inclusive offices designed to cultivate collaboration and connection.
• Exceptional culture, recognized repeatedly as a certified Great Place to Work.