Specialist of Technical Support

TL;DR

Specialist of Technical Support (Fintech): Analyzing user reports and identifying bugs for a cutting-edge trading terminal with an accent on API proficiency, SQL skills, and log analysis. Focus on investigating and resolving complex trading-related incidents and collaborating with engineering teams.

Location: Hybrid work format with flexible hours. Relocation support is available.

Company

hirify.global is the world’s largest financial analysis platform, providing tools for traders and investors to make informed decisions.

What you will do

• Perform technical analysis of user reports and identify bugs.
• Draft and maintain detailed bug reports.
• Manage internal technical documentation.
• Collaborate closely with QA and development teams to resolve issues.
• Interact with partners regarding brokerage integrations and troubleshooting arising technical issues.
• Investigate and resolve complex trading-related incidents.

Requirements

• Technical background: A degree in Computer Science/IT or personal experience in developing trading bots.
• API Proficiency: Solid understanding of REST API and WebSockets for analyzing request/response patterns in logs.
• Basic SQL skills: Ability to query logs using tools like AWS Athena and Logstash.
• Log Analysis: Hands-on experience navigating and extracting critical information from logs.
• Analytical Mindset: Ability to process, prioritize, and systematize large volumes of complex information.
• English: Intermediate (B1+) required.

Nice to have

• Hands-on experience with Browser DevTools (Console & Network).
• Familiarity with Jira and Confluence workflows.
• General understanding of trading and financial markets.

Culture & Benefits

• Flexible working hours and a hybrid work format.
• Well-equipped offices for focused and collaborative work.
• A global, distributed team of 500+ professionals.
• Learning, mentorship, and long-term career growth opportunities.
• Relocation support and private health insurance.
• Performance-based bonuses and hirify.global Premium access.
• Regular team events and company-wide meetups.