Product Support Specialist (Hris)

TL;DR

Product Support Specialist (HRIS): Providing timely and accurate support to customers using the hirify.global HR platform, troubleshooting product issues, and ensuring a positive customer experience. Focus on resolving complex issues, collaborating with cross-functional teams, and improving support processes.

Location: Must be located in the New York Metro Area and willing to work in our NYC office at 2-3 days a week

Salary: $62,000 - $81,000 per year

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Provide timely and accurate support to customers via chat, email, and other channels
• Troubleshoot product issues, configuration questions, and integrations
• Investigate reported issues and determine root causes or appropriate next steps
• Collaborate with Product, Engineering, and Customer Success teams
• Contribute to internal documentation, FAQs, and knowledge bases
• Identify recurring issues and share insights to improve product stability and usability

Requirements

• Experience in a SaaS product support, CX, or technical support role
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Excellent written and verbal communication skills
• Comfortable working with ticketing systems and support tools
• Experience supporting B2B SaaS products
• Experience working cross-functionally with Engineering or Product teams

Nice to have

• Knowledge of HRIS, workflows, or enterprise software

Culture & Benefits

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Fun and frequent social events (in-person and virtual)