UX Researcher

TL;DR

UX Researcher (Customer Experience): Leading research efforts and conducting multi-phase, mixed-method studies for hirify.global’s Support organization with an accent on understanding the user experience and driving product strategy. Focus on data investigations of hirify.global’s Support CSAT data, identifying improvements to user workflows, and enabling other hirify.globals to learn and apply research skills.

Location: Based in Toronto, Canada or Atlanta, GA, or Chicago. Also considering candidates in either Eastern or Atlantic time zones in Canada.

Salary: $154,200 - $231,200

Company

hirify.global is a financial infrastructure platform for businesses to accept payments, grow their revenue, and accelerate new business opportunities.

What you will do

• Lead critical research efforts and conduct multi-phase, mixed-method studies to deepen the understanding of the user experience and drive product strategy.
• Lead data investigations of hirify.global’s Support CSAT data, identifying improvements to the user experience, and driving Support user sentiment measurement strategy.
• Complete research studies across the entire support ecosystem, from defining support packages to self-serve UX workflows.
• Prioritize research needs and approaches across work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights.
• Work in a highly collaborative fashion as a partner to business leads, product managers, designers, and engineers.
• Enable other hirify.globals to learn and apply research skills by building research programs, platforms, and toolkits.

Requirements

• Has 5+ years relevant user research experience working on customer experience, longitudinal research, or service design research.
• Has a desire to do hands-on research and work on an early-stage team, from planning and recruiting to analysis and insights delivery.
• Can conduct complex research at scale and demonstrate the use of a variety of research methods.
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics.

Nice to have

• Are a mixed-methods researcher, with equal qualitative and quantitative interest and may have work that includes B2B, customer facing experiences, or enterprise products.
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process.
• Tell compelling stories and are skilled in explaining work, process, and decisions to cross-functional stakeholders and crave feedback.

Culture & Benefits

• Collaborate with a diverse group of researchers from many disciplines, skills, backgrounds, and specialties.
• Opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
• Work in a creative environment to build world-class product experiences.