Staff UX Researcher (Product)

TL;DR

Staff UX Researcher (Product): Shaping an evidence-driven product culture and leading research strategy for a platform focused on post-purchase experiences in B2B2C SaaS environments, with an accent on scalable Research Ops frameworks, early-stage discovery, and influencing product roadmaps with data-backed narratives. Focus on architecting research systems, conducting mixed-methods studies for new product categories and existing experiences, and translating complex insights for C-suite and product leadership.

Location: Remote - Canada

Salary: $200,000 - $220,000 CAD annual salary

Company

hirify.global is a platform that simplifies the post-purchase experience for e-commerce brands, driving customer loyalty for over 1300 brands worldwide.

What you will do

• Architect and implement a scalable Research Ops framework, including recruitment, tool selection, and insights repository.
• Lead the research strategy for the Merchant Experience Platform, validating designs and conducting post-launch research.
• Partner with product leaders on 0-to-1 initiatives, conducting early-stage discovery to understand merchant pain points.
• Scale the Design Partnership Program by establishing a direct line to strategic retail partners and creating a customer advisory framework.
• Act as a strategic partner to Senior Leadership, using data-backed insights to shape the product roadmap.
• Evangelize the value of research across hirify.global, leading workshops and mentoring designers and PMs.

Requirements

• 8+ years of UX Research experience with a proven track record of building or maturing research functions.
• Experience in B2B2C SaaS environments and comfortable with building research from scratch.
• Portfolio demonstrating success in launching new product categories and optimizing high-traffic experiences.
• Expertise in mixed methods, including ethnographic field studies, longitudinal diary studies, usability testing, and survey design.
• Comfortable analyzing data to triangulate qualitative findings without relying on data engineering.
• Ability to translate complex research findings into compelling narratives for C-suite stakeholders, Engineering leads, and Product Managers.
• Understanding of the unique challenges of B2B research, including navigating gatekeepers and recruiting busy professionals.
• Must be based in Canada.

Culture & Benefits

• Mission-driven company focused on simplifying consumer lives through post-purchase experiences.
• Work with beloved global brands such as GameStop, Neiman Marcus, Sonos, and Nike.
• Global presence with hubs in San Francisco, London, and Bangalore.
• Team thrives on adventure and innovation, fostering a collaborative and supportive environment.
• Company values diversity and is an equal-opportunity employer.
• Compensation package includes annual bonus, equity, and benefits in addition to salary.