Transformation Lead (Operations)

TL;DR

Senior Transformation Lead (Operations): Strengthening and continuously improving operational efficiency and customer experience within a digital bank, with an accent on designing and embedding end-to-end operational rhythms and performance frameworks. Focus on leading high-impact operational transformations, applying Lean/Agile approaches, and building internal capability for sustained performance management.

Location: Cardiff, Manchester & Southampton. Hybrid working: All hirify.global colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

Company

hirify.global is a leading digital bank building best-in-class proprietary technology, committed to providing a fairer, smarter, and more human alternative to traditional banks.

What you will do

• Design, implement, and embed end-to-end operational rhythms and visual performance routines.
• Drive continuous improvement and coach teams to implement Gemba-style process reviews.
• Lead high-impact operational team transformation and performance improvement initiatives.
• Translate strategic priorities into executable plans, measurable outcomes, and sustained change.
• Apply Lean, Agile, and/or systems thinking approaches pragmatically to remove friction, waste, and constraint.
• Build internal capability to sustain performance management and continuous improvement beyond the contract term.

Requirements

• Significant experience leading enterprise or operational transformation in complex organisations.
• Proven track record of designing and embedding operational management systems and rhythms.
• Strong experience operating across Operational teams at all different levels.
• Hands-on delivery mindset with the ability to move between strategy and execution seamlessly.
• Deep understanding of performance management and operational excellence.
• Strong analytical capability with the confidence to challenge through insight.

Nice to have

• Experience in financial services, banking or regulated environments.
• Experience in digital, platform-based or technology-enabled operations.
• Background in Lean management systems, Agile transformation or similar.
• Experience stabilising and scaling operational performance during periods of growth or change.

Culture & Benefits

• Work on projects that directly shape the future of banking and improve customer financial lives.
• Be part of a collaborative, empowered, and forward-thinking team with a culture of excellence.
• Opportunities for professional growth, learning new technologies, and taking on new challenges.
• Commitment to flexible working, fairness, and inclusion as a Living Wage employer.
• Competitive salary and a comprehensive benefits package.
• Company-enhanced salary sacrifice pension scheme (7% employer contribution).
• Private Medical Insurance with Vitality, including mental health support and cancer care.
• 25 days holiday (plus flexible public holiday allowance) and an extra day for your birthday.
• 16 hours of paid volunteering time a year, with options to buy or sell annual leave.
• Generous family-friendly policies and incentivised refer-a-friend scheme.
• Perkbox membership for retail discounts, wellness platform, and weekly perks.