Specialist, Product Operations (Quick Commerce)

TL;DR

Specialist, Product Operations (Quick Commerce): Supporting global commercial and operational teams to solve issues and support inquiries related to the Product Stack with an accent on troubleshooting bugs and working closely with engineers to investigate user issues. Focus on developing frameworks to generate actionable data-driven insights from bug reports and user feedback, optimizing processes, and leveraging AI and automation tools.

Location: Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

Company

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.

What you will do

• Be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack
• Troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them
• Become an expert in our internal tools and processes, instructing others and creating documentation for internal teams as well as our end users
• Develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders
• Identify and craft solutions to address user pain points and optimize processes while leveraging AI, Automation and other innovative tools
• Handle multiple topics at once while keeping clear, calm, and friendly communication to all stakeholders, even in the most stressful times

Requirements

• 2-4 years of experience in a Tech environment, working closely with Product and Engineering teams in Support, QA or other Specialist roles
• Demonstrated ability to work with Grafana and BigQuery (SQL) to monitor system logs and run queries for diagnosing issues - experience with REST API, Postman or Automation tools is a plus
• Eager to work in a fast-paced international environment, building relationships with hirify.global teams around the globe
• Obsessed with solving problems, guided by a proactive attitude, creative thinking and a user-first mentality
• Strong communicator with excellent written and verbal English language skills, able to get ideas across effectively
• Able to think strategically and work independently, structuring and owning projects end to end

Culture & Benefits

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.