Order Management - Cs Agent

TL;DR

Sr CS Agent - Order Management: Managing order placement, supplier communication, and ensuring accurate product information for smooth order fulfillment and timely client support. Focus on resolving order-related questions, handling internal and external inquiries, and proactively informing customers of order exceptions, delays, or changes.

Location: Flexible remote working setup, balancing office and home.

Company

hirify.global helps IT teams equip their remote and global teams with IT equipment through an automated SaaS platform.

What you will do

• Process customer orders, confirm product availability, and ensure timely shipping details.
• Maintain up-to-date product catalogue and manage pricing discrepancies.
• Communicate with clients via the ticketing system to resolve order-related issues.
• Provide timely updates to customer-facing teams.

Requirements

• 3+ years of experience in procurement, customer support, or operations.
• Strong attention to detail and high-quality standards.
• Familiarity with eCommerce platform guidelines and compliance.
• Excellent communication and customer service skills.
• Experience using customer support ticketing systems (e.g. Zendesk, Freshdesk, Intercom).

Culture & Benefits

• Role within a fast-growing, dynamic company environment.
• Flexible remote working setup.
• Complete work-from-home package with necessary tools and equipment.
• Vibrant, entrepreneurial culture encouraging innovation and personal growth.