SOC Support Specialist (Cybersecurity)

TL;DR

SOC Support Specialist (Cybersecurity): Providing timely customer support and incident monitoring for an advanced cybersecurity SaaS platform with an accent on endpoint security management and operational tasks. Focus on documenting troubleshooting steps, ensuring platform security, and recommending system enhancements.

Location: Remote (Serbia)

Company

hirify.global operates an advanced cybersecurity SaaS platform.

What you will do

• Provide timely and professional support for customer inquiries, issues, and requests via phone, chat, and email.
• Monitor and respond to incidents for cloud-hosted servers.
• Manage endpoint security tools (EDR/antivirus) and maintain incident logs.
• Oversee and execute daily operational tasks to ensure the smooth running of the cybersecurity platform.
• Document troubleshooting steps, solutions, and customer interactions for continuous improvement and future reference.
• Support compliance activities, including vulnerability scanning and reporting.

Requirements

• Minimum of 1 year of experience in technical support or a similar role.
• Solid knowledge of security concepts and practices.
• Good understanding of networking fundamentals (e.g., TCP/IP, LB, SSL, HTTP/S).
• Excellent written and spoken English.

Nice to have

• Experience with one or more major cloud providers (GCP, AWS, Azure).
• Previous experience with security vendors (e.g., F5, Checkpoint, Radware).
• Familiarity with web application security concepts and practices.