Customer Experience Representative (French Speaker)

TL;DR

Customer Experience Representative (French Speaker): Supporting users across the hirify.global ecosystem by answering questions, troubleshooting issues, and guiding them through the product suite with an accent on fast, clear, and empathetic resolutions. Focus on identifying recurring pain points and proactively flagging them to the Product, Tech, or Marketing teams to improve UX and product features.

Location: Remote

Company

hirify.global is a sales engagement platform that helps sales teams book more meetings and close more deals.

What you will do

• Answer questions, troubleshoot issues, and guide users through hirify.global, lemwarm, and lemcal.
• Deliver support via live chat, email, and occasionally calls, ensuring fast, clear, and empathetic resolutions.
• Identify recurring pain points and proactively flag them to Product, Tech, or Marketing.
• Take ownership of user retention by helping customers adopt best practices and continuously get value from the tools.
• Ensure every interaction ends with a satisfied and confident user, maintaining high CSAT.

Requirements

• You love building strong relationships with users and understanding their needs.
• You can communicate complex ideas simply, both in writing and on calls.
• You’re comfortable managing multiple conversations while maintaining a high standard of support.
• You’re curious, proactive, and eager to learn in a fast-paced environment.
• Fluent in both English and French, written and spoken.

Culture & Benefits

• Competitive salary + company bonus
• 37 days of holidays/year (+3 days offered by lempire)
• Comprehensive medical coverage for you and your family
• Enjoy daily meal tickets to fuel productivity
• Seamless commuting with a 100% covered Navigo card
• Get the laptop tools and equipment you need for your job

Hiring process

• Interview with Talent Acquisition Manager
• Interview with VP Customer Experience
• Business Case + Live Q&A with your future Team lead
• Final round with CEO or Chief of Staff