Customer Success Technical Support Engineer (Networking)

TL;DR

Customer Success Technical Support Engineer (Networking): Providing level 2 technical support for industrial networking solutions and products with an accent on MPLS-TP architecture, routing, and fault-tolerant design. Focus on analyzing complex customer issues, advising on network design, and ensuring high availability and scalability for telecommunication networks.

Location: Must be based in the US, ideally within a few hours driving distance from the Charlotte, NC metro area.

Company

hirify.global is a global company focused on providing connectivity solutions and paving the way for automation.

What you will do

• Provide 2nd level technical support for Belden Industrial solutions and networking products.
• Respond to escalated customer support issues and analyze customer problems for root cause.
• Advise and propose network design and configuration to ensure high availability and scalability.
• Create knowledge base articles, how-to guides, and other proactive documentation.
• Work with internal team members, providing technical direction and design assistance.
• Travel required (~30%).

Requirements

• Bachelor of Engineering or equivalent experience.
• Strong networking background, with experience in Ethernet, routing (OSPF), C37.94, and legacy protocols (T1/E1, RS232/422/455).
• Deep understanding of MPLS-TP architecture, including label switching principles and protection switching mechanisms.
• Strong communication, interpersonal, and analytical skills for troubleshooting telecommunication networks.
• Ability to use Wireshark for data analysis and troubleshooting.
• Must be based in the US, ideally within a few hours driving distance from the Charlotte, NC metro area.

Nice to have

• Programming/Scripting (Python) skills.
• CCNA/CCNP qualification.

Culture & Benefits

• Propel your career in a diverse team of innovative, goal-oriented individuals.
• Collaborate with colleagues globally, gaining exposure to broad expertise.
• Be part of a global community striving to improve connectivity and security.
• Work on challenges that position you to excel and shape the future of automation.