Customer Service Advisor (Fintech)

TL;DR

Customer Service Advisor (Fintech): Delivering exceptional customer service and creating positive experiences for clients discussing credit scores and business reports with an accent on handling complex complaints and queries. Focus on providing support through phone and live chat while promoting customer service and administration skills.

Location: Hybrid in Nottingham, UK (2 days in office required)

Company

hirify.global is a global data and technology company providing solutions for lending, fraud prevention, healthcare, marketing, and financial goal realization.

What you will do

• Deliver exceptional customer service from the very first interaction.
• Support clients by discussing Credit scores and Business reports.
• Handle complex complaints and queries via phone and Live Chat.
• Promote and develop your customer service and administration skills.

Requirements

• Must be based in Nottingham, UK, for hybrid work (2 days in office).
• Strong communication skills across phone, email, and live chat.
• Demonstrated calm approach even in challenging customer situations.
• Natural problem-solver with a customer-first mindset.
• Reliable, trustworthy, adaptable to change, and a proactive learner.
• Ability to contribute positively to a team working environment.

Culture & Benefits

• Hybrid working model requiring 2 days in the Nottingham office.
• Compensation package including a discretionary bonus plan.
• Core benefits include pension, BUPA healthcare, and a sharesave scheme.
• Generous annual leave (25 days + 8 bank holidays + 3 volunteering days).
• Strong focus on DEI, work/life balance, development, and authenticity.
• Award-winning people-first culture and environment.