Customer Service Advisor

TL;DR

Customer Service Advisor: Providing technical support to customers regarding broadband tech-related queries over the phone with an accent on problem-solving, building relationships, and supporting customers through complex issues. Focus on helping with router questions and taking ownership of challenging technical problems.

Location: Based in Gosforth Call Centre, Newcastle, United Kingdom with the option of occasional home working.

Salary: £25,087.00 rising to £25,684.00 after 8 months.

Company

hirify.global is a leading telecommunications company with a focus on consumer services through EE Contact Centres.

What you will do

• Talk to customers over the phone regarding broadband tech-related queries.
• Assist customers with router questions and other technical issues.
• Take ownership of more complex problems and provide full support to customers.
• Utilize problem-solving skills to resolve customer challenges.
• Build and maintain positive customer relationships.

Requirements

• Naturally helpful and calm demeanor.
• Ability to build relationships with customers.
• Good problem-solving skills.
• Willingness to learn new technologies and processes.
• Must be able to work from the Gosforth Call Centre, Newcastle, United Kingdom.

Culture & Benefits

• Competitive salary with incentives and bonuses.
• Opportunity for occasional home working.
• Online GP access 24/7 for you and your immediate family.
• Market-leading paid carer’s leave and equalized family leave policies.
• Significant discounts on EE & BT mobile and broadband products.
• Support for career development and progression.
• Season Ticket Travel Loan and volunteering days.
• Optional private healthcare and dental.