Customer Support Specialist (German Speaker)

TL;DR

Customer Support Specialist (German Speaker): Supporting existing customers with technical and accounting issues and demonstrating software solutions to prospect customers with an accent on delivering outstanding customer experience. Focus on solving individual IT challenges and tailoring solutions to customer needs.

Location: Hybrid, based in Porto, Portugal with option for home office and a Work From Abroad Program (up to 40 days).

Company

hirify.global is a leader in remote connectivity software, leveraging Augmented Reality and Artificial Intelligence to drive digitalization.

What you will do

• Support existing customers with technical and accounting issues via phone and email.
• Provide support to customers by answering inquiries via the ticket system and support chat.
• Prepare offers for prospect customers, tailoring solutions to individual needs.
• Show software solutions to customers via online demonstrations.
• Work closely with the Customer Support team to deliver a best-in-class experience.

Requirements

• University degree in economics or other relevant vocational education (commercial or technical training).
• Fluency in German and English is mandatory.
• Windows/Mac user knowledge desirable.
• At least some experience working with customers and/or in sales (e.g., internships).
• Strong communication skills and passion for working with people.

Culture & Benefits

• Onsite onboarding in HQ office for an optimal start.
• Compensation and benefits packages including company achievement bonus, company stocks, and regular salary reviews.
• Public transport friendly offices and special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
• Hybrid and flexible work time with home office option.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.
• Emphasis on diversity and an inclusive culture.