Customer Service Graduate (Fintech)

TL;DR

Customer Service Graduate (Fintech): Safeguarding clients from financial crime risk and resolving customer issues via email and chat with an accent on efficient case management and proactive client follow-up. Focus on adhering to internal policies, communicating task status, and upholding company values.

Location: Hybrid: 4 days in the office, 1 day working from home per week in León, Spain

Company

hirify.global is a global fintech firm empowering businesses to expand internationally through tailored financial solutions and is a FinTech success story.

What you will do

• Safeguard hirify.global and clients from financial crime risks including money laundering, terrorist financing, and fraud.
• Resolve customer-related issues via email and chat efficiently.
• Liaise with various requests involved in the team’s workflow.
• Manage requests for information regarding client accounts or activities.
• Efficiently manage a personal portfolio of cases and tasks.
• Proactively follow up with clients and sales representatives to ensure timely completion.

Requirements

• University degree required.
• Diligent, with excellent attention to detail.
• Proactive, with the ability to work within strict time-frames and under pressure.
• Strong communication skills, both written and verbal.
• Highly empathetic, with strong active listening skills.
• Co-operative, and comfortable working in a team environment.
• Curious and eager to learn, actively asking questions to confirm understanding.
• Adaptable, with the ability to cope with changing products, processes, and procedures.
• Fluency in English and Spanish is required.

Culture & Benefits

• Competitive Starting Salary with an annual discretionary bonus rewarding performance.
• Dedicated mentorship from experienced managers.
• Access to cutting-edge, tailor-made tools and systems.
• Clear, accelerated career progression pathways to leadership and specialist roles.
• Dynamic and supportive culture prioritizing teamwork and personal growth.
• Generous benefits package tailored to location, typically including health care and social benefits.