Customer Support Representative (Software)

TL;DR

Customer Support Representative (Software): Providing top-tier support and ensuring a seamless experience with the company’s products with an accent on quick addressing and resolving customer issues. Focus on proactively reaching out to customers to strengthen relationships and collecting feedback for product improvement.

Location: Anaheim, CA (US Pacific Time). Permanent work from home.

Company

Cutting-edge software company at the forefront of innovation, revolutionizing the computer software services industry with unique product offerings.

What you will do

• Serve as the first line of support for customer inquiries, quickly addressing and resolving issues.
• Provide expert guidance on product usage to help customers maximize the value of the software.
• Proactively reach out to customers to strengthen relationships and enhance their experience.
• Collaborate with internal teams, sharing insights to improve software features and support processes.
• Contribute creative ideas and strategies to boost customer engagement and retention.

Requirements

• Minimum of 3 years of experience in customer service, customer support, or a related role.
• Solid computer knowledge and genuine interest in staying current with software trends.
• Exceptional English communication skills (written and verbal), with the ability to explain complex concepts clearly.
• Self-motivated and organized, with excellent time management skills in a remote work environment.
• Quick learner, adaptable to new software systems and technologies.
• Enthusiastic about working in a startup environment and comfortable wearing multiple hats.

Culture & Benefits

• Permanent work from home.
• Immediate hiring.
• Steady freelance job.