Senior Manager, Partner Customer Success

TL;DR

Senior Manager, Partner Customer Success: Leading and developing a team of Partner Success Managers, shaping customer success for large accounting firm partnerships with an accent on driving adoption, retention, and long-term success. Focus on designing and executing strategic initiatives, scaling operations efficiently, and fostering a culture of excellence and innovation.

Location: Atlanta, Georgia; Plano, Texas

Salary: $135,500–$183,500

Company

hirify.global is a global financial technology platform powering prosperity for approximately 100 million customers worldwide with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead, mentor, and develop a team of Partner Success Managers.
• Drive strategic progress toward performance targets, inspecting results via operational mechanisms.
• Develop scalable engagement strategies to enhance customer retention and expansion for mid-market businesses.
• Monitor and inspect firm health scores across the entire suite of hirify.global products and services.
• Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey.
• Advocate for customer needs, providing insights to product teams to influence future hirify.global products and services.

Requirements

• 7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid-market B2B industries.
• Proven ability to lead and scale high-performing teams in a customer-centric environment.
• Strong expertise in SaaS solutions, financial management, or enterprise software, with deep understanding of hirify.global products (QBO, QBOA, IAS, IES).
• Proven background in developing strategic plans, optimizing business processes, and leading change management initiatives.
• Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
• A data-driven approach, utilizing analytics and performance metrics, is essential for informed decision-making.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach.
• Eligibility for a cash bonus, equity rewards, and benefits.
• Goal to cultivate a highly talented and engaged future workforce.
• Opportunity to foster a culture of innovation, collaboration, and continuous improvement.
• Focus on driving engagement and professional growth within the PSM organization.
• Commitment to ongoing fair pay for employees across categories of ethnicity and gender.