Head of Accounting Customer Success (AI ERP)

TL;DR

Head of Accounting Customer Success (AI ERP): Building and leading a world-class Customer Success Management team for an AI-native ERP platform with an accent on e2e account management, ERP adoption, and customer issue resolution. Focus on scaling the CSM team, optimizing customer workflows, and driving cross-team collaboration with Product and Engineering.

Location: Onsite in New York City, New York, United States. Relocation packages will be covered to New York City.

Salary: $140,000–$220,000 base salary, plus $20,000–$50,000 in variable compensation and $150,000+ in equity ownership.

Company

hirify.global is one of the world's fastest-growing AI startups, founded in 2024, building an AI-native ERP platform to automate accounting tasks for businesses.

What you will do

• Build, coach, and develop a high-caliber Customer Success Management team, establishing playbooks and infrastructure for scale.
• Manage key customer relationships, run success plans, and lead recurring check-ins for all account tiers.
• Drive ERP adoption and expansion by delivering systemized trainings and optimizing customer workflows.
• Serve as the ultimate escalation point, resolving critical issues for high-tier accounts post-go-live.
• Operationalize customer support by creating and continuously improving SOPs and documentation.
• Collaborate closely with Product and Engineering to relay bugs, prioritize features, and influence the product roadmap.

Requirements

• Hardcore work ethic and high agency.
• Proven experience scaling Customer Success or Account Management teams from 0 to 50-100+ members at a high pace.
• 8+ years of experience in ERP, accounting audit, or finance solutions, with a strong preference for in-house or public accounting experience.
• ERP implementation, finance professional services, or project management leadership experience.
• Strong technical aptitude, including SQL, and expert Microsoft Excel and Google Sheets skills.
• Ability to translate accounting requirements into system configurations and automated workflows.

Nice to have

• Professional services, consulting, or account management experience.

Culture & Benefits

• Significant equity ownership in one of the top AI companies.
• Opportunity to join early and grow with hirify.global, shaping the product directly.
• Culture of high speed, high trust, high expectations, and ambitious mission.
• Full medical, dental, and vision insurance.
• 15 PTO days plus 12 public holidays.
• 401k and commuter benefits.