Desktop Support Analyst

TL;DR

Desktop Support Analyst: Providing second line of support assistance to client users for IS supported software and hardware, with an accent on imaging, configuration, installations, deployments, and ongoing support. Focus on identifying and resolving desktop/laptop hardware and initial network problems, proactive virus issue resolution, and managing escalated incidents.

Location: Onsite in Elizabeth, New Jersey, United States.

Salary: $48,000–$57,000 yearly.

Company

hirify.global, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.

What you will do

• Identify and resolve desktop/laptop hardware problems.
• Perform initial network troubleshooting and determine appropriate escalation paths.
• Resolve and proactively work on virus issues and initiatives.
• Assist in new system deployments and loading appropriate software as needed.
• Manage incidents escalated from the first line of support.
• Write support documentation for customer and/or departmental use.

Requirements

• BA or BS degree preferred or other relevant combination of training and experience.
• Certifications preferred.
• Up to 2 years experience in a desktop support environment preferred.
• Excellent client-facing skills with the ability to thrive in a critical environment.
• Attention to detail, strong follow through skills, and dependability.
• Must be able to work off-hour shifts, including nights and weekends.
• Must be assigned to an on-call rotation for 24/7 support.
• May require local travel and other business travel.